FAQ – Order Details and Payment

Order Details and Payment

Find here a collection of our most frequently asked questions concerning Order Details and Payment Information as part of a three-part series put together for your convenience. If you have any questions you can make enquiries online at any time or call our office between 9am-5pm Monday to Thursday, 9am-4pm Friday and we will endeavour to respond promptly.

When can I expect my order?

Orders for wine are usually processed the day your order is placed to be delivered by our outside carriers within 48 hours depending on location. This means that we are usually able to ship wine as quickly as the next day. However we do recommend allowing 10 working days before reporting a non-delivery to allow for adverse weather conditions preventing delivery, until roads can be safely navigated.

All other items are sent by Royal Mail 2nd class unless otherwise requested and are subject to the terms of the postal service except in cases where the item is very large or heavy in which case shipping services may vary.

Unfortunately in all cases as above we cannot specify a delivery day and/or time, however if you need the items before a specific date you can request special delivery at an additional charge which may be paid for by card over the phone.

You can find our full delivery schedule here.

What is the last order date for Christmas deliveries?

Our office closes on Friday 20th December 2019 and reopens on Thursday 2nd January 2020.

The last order date for Non-Alcoholic Communion Wine in UK Mainland is Friday 13th December.

In stock Communion Ware Items will be dispatched until 19th December. For urgent Christmas orders please enquire as to our other delivery services which require an additional Payment to guarantee a pre-Chrismas delivery.

Can I arrange delivery to...? Do you ship internationally?

We are able to quote Shipment Internationally for all our items apart from our Communion Wine. Please contact us at sales@frankwrightmundy.co.uk with details of the item and the postal/ZIP code for delivery.

Shipment of our Communion Wine is restricted to UK mainland and Northern Ireland due to the high cost of carriage for glass and liquids. For information with regards to any additional charges and restricted addresses you can see a full list of our delivery terms -here-

Where can I find your bank details?

When ordering online by bank transfer you will be supplied with our details on checkout and sent an email listing them for your convenience. Otherwise you can send us a quick email or give us a ring to request our bank details at any time.

There's a mistake on my order! How can I change it?

Making changes to your details on the website can take up to 15 minutes and may not affect your current order if it has already been picked up so we always recommend that if you realise you have made a mistake, simply pop us an email to sales@frankwrightmundy.co.uk detailing the changes and we will make the corrections as soon as possible. Alternatively you can telephone the office within business hours on 01745 827451 (Lines may be closed, we apologise for any inconvenience.)

Do I have to order online?

Not at all, you are welcome to send your order by post, together with a cheque quoting a reference number for the products you would like to purchase or give us a ring on 01745 827451 and speak with one of our friendly sales team where you will be able to pay by card or arrange to send a cheque. Please note that we require payment with order unless you currently have a credit account with us. (Offline sales may be temporarily suspended during the lockdown, thank you for your understanding)

Do you price match?

No. We continually try to keep our prices competitive and host a number of sale events throughout the year to offer our customers the best possible deals, so be sure to keep an eye out for these by visiting our site or sign up to our newsletter.

Can I pay by bank transfer?

You can. Simply select bacs as the payment method when you reach the checkout. You will then receive an email with our bank details.

Can I pay on invoice?

Yes. We do require payment at the time of your first order, however subsequent orders can be paid by invoice upon request.

Those of you who have an active credit account open with us can pay on invoice the first time you place your order online.

Simply note that this is your preferred method in the ‘Order Note’ field and if you could please quote your account number to be invoiced as usual and select ‘bacs’ as the payment method.

That concludes our FAQ's but if there are any questions you feel we haven't addressed, feel free to make an equiry and we may include it in a future post.
All the questions featured this past month will be included in the FAQ page found -here-, consolidating all the information you might need in one place.

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