Shipping policy
Payment
We accept most major credit and debit cards including Visa and Mastercard via our Payment Gateway WORLDPAY or alternatively you may pay with a debit or credit card via PAYPAL. No account is required for either Worldpay or Paypal.
Your order will be shipped once we have received confirmation that your online transaction is complete subject to the delivery schedule below.
Shipping and Handling for Non-Alcoholic Communion Wine
We offer free delivery within the UK Mainland excluding some postcodes.
Wine deliveries to restricted postcodes will incur up to a £12.00 additional charge. There is also a £16.00 charge applicable for Wine deliveries to Northern Ireland BT1-BT83.
Contact us for delivery costs to Scottish Islands, Channel Islands, Isle of Man, Southern Ireland and Scilly Isles and all other destinations. At this time we are unable to process orders to these destinations via the website.
As of April 2019 all shipping addresses that fall within the Low and Ultra Low Emissions Zones of Central London will be subject to an additional £1.00 delivery charge.
All addresses that are affected by delivery exceptions have been outlined in our Delivery Terms.
Shipping and Handling for All Other Items
We offer free delivery within the UK Mainland (excluding Northern Ireland, Scottish Islands, Channel Islands, Isle of Wight, Isle of Man, Southern Ireland and Scilly Isles). Contact us for delivery costs to the excluded areas and all other destinations. At this time we are unable to process orders to these destinations via the website.
Delivery Schedule for Non Alcoholic Wine and Church Supplies
All orders are usually processed the day your order is placed to be delivered by our courier within 48 hours depending on location. This means that we are usually able to ship wine as quickly as the next day.
We are unable to provide an exact date/time of delivery however our courier will provide updates to any email address you provide.
We shall have no liability to you for any failure to deliver goods or services you have ordered, or any delay in doing so, or for any damage or defect to goods delivered, that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, snow, flood, fire, explosion or accident.
Breakages
Any breakages or loss must be notified to us within three days of the delivery date.
Claims outside these limits will not be accepted
Credit Card Security
All orders are processed via Worldpay or Paypal and as such no card details are held on our systems. Worldpay and Paypal both comply with Payment Card Industry Data Security Standard (PCI DSS).
Refunds
If your goods are faulty, unsatisfactory quality, unfit for purpose or not as described; you can get a full refund subject to the terms of our Refund Policy.
To claim a refund you must write to us at: sales@frankwrightmundy.co.uk to confirm the fault and arrange the return of the item(s). This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund. You are responsible for the cost of postage for any returns to Frank Wright Mundy, so the cost will depend on the size of the parcel you are returning. We recommend that you use registered post for your returns in case the parcel gets lost. If the item that is returned is not faulty or defective, a deduction for outward carriage of £5.00 per item will be made from any refund issued.
Refunds - Up to 6 Months
If you are outside the 30-day right to reject, we will repair the item if the fault/defect was present from the date of purchase. If it cannot be repaired or replaced, or the repair is unsatisfactory, then you are entitled to a price reduction if you wish to keep the product or a full refund (in most cases). No deduction can be made from a refund in the first 6 months following an unsuccessful attempt at repair or replacement. If however, the fault is caused by misuse or accidental damage the cost of the repair must be met by the customer. Any refund due will be made via the original payment method.
Improper Care or Maintenance
We cannot accept responsibility for damage to goods due to improper care or
maintenance.
Contact Us
If you need to contact us, please email us on sales@frankwrightmundy.co.uk
Alternatively, you can call on 07513 701567
Privacy Policy
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