FAQ – Order Details and Payment

Find here a collection of our most frequently asked questions concerning Order Details and Payment Information. If you have any questions you can make enquiries online at any time or call our office between 9am-5pm Monday to Thursday, 9am- 4pm Friday and we will endeavour to respond promptly.

 
When can I expect my order?

All orders are usually processed the day your order is placed to be delivered by our courier within 48 hours depending on location. This means that we are usually able to ship wine as quickly as the next day.

We are unable to provide an exact date/time of delivery however our courier will provide updates to any email address you provide.

I've made a mistake on my order! How can I change it?

If you realise you have made a mistake, simply pop us an email to sales@frankwrightmundy.co.uk detailing the changes and we will make the corrections as soon as possible. Alternatively you can telephone the office within business hours.

Do I have to order online?

Not at all, you are welcome to give us a ring on 07513 701567 and speak with one of our friendly sales team where you will be able to pay by card or arrange to send a cheque. Please note that we require payment with your order.

Do you price match?

We continually try to keep our prices competitive and hope that by shopping direct with us you receive the service you would expect from a trusted brand.

Can I pay on invoice?

If you require an invoice for your purchase please contact us by phone or email and we can then generate and send you an invoice.